Privacy Policy.

Introduction

This Privacy Policy applies to the No Smudge website and to personal information processed in connection with enquiries, quotations, orders and general business communication.

In this policy, “No Smudge”, “we”, “us” and “our” refer to the business operating the No Smudge website. “You” and “your” refer to website visitors, prospective clients, clients and other people who communicate with us.

We aim to process personal information in accordance with applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013.

Information We Collect

The personal information we collect depends on how you interact with No Smudge.

Information you provide

When you complete our contact form, request a quotation, send us an email or communicate with us, we may collect:

• Your name and surname
• Your business or organisation name
• Your email address
• Your telephone number
• Your delivery, collection or business address
• Details about your printing enquiry or order
• Artwork, logos, photographs or files you provide
• Messages and correspondence exchanged with us

Information collected automatically

When you visit the website, limited technical information may be collected automatically by our website, hosting environment, security tools or analytics services. This may include:

• Your Internet Protocol address
• Browser and device information
• The pages you visit
• The approximate date and time of your visit
• Referring pages or websites
• Website performance and security information

We do not intentionally request sensitive personal information through our general contact form. Please avoid submitting unnecessary confidential or sensitive information.

How We Use Personal Information

We may process personal information for the following legitimate business purposes:

We will not sell your personal information. We will not use it for a purpose that is materially incompatible with the purpose for which it was collected unless permitted by law or authorised by you.

Basis for Processing Information

Depending on the circumstances, we may process personal information:

• With your consent, such as when you voluntarily submit a contact form.
• To take steps requested by you before entering into an agreement, such as preparing a quotation.
• To perform or manage an agreement with you.
• To comply with a legal or regulatory obligation.
• To pursue a legitimate business interest, provided that your privacy rights are appropriately considered.

Where processing relies on consent, you may withdraw that consent. Withdrawal does not affect processing that was lawful before consent was withdrawn.

Cookies and Similar Technology

Cookies are small files that may be stored on your browser or device when you visit a website. They can support essential website functions, security, performance measurement and user preferences.

Types of cookies that may be used

You can usually manage or block cookies through your browser settings. Blocking certain cookies may affect some website features.

Sharing Personal Information

We may share limited personal information with trusted service providers when reasonably necessary to operate the website or provide our services. These providers may include:

• Website hosting and maintenance providers
• Email and communication providers
• Website security and spam-prevention services
• Analytics providers, when enabled
• Accountants or professional advisers
• Couriers or delivery providers when required
• Authorities where disclosure is legally required

These parties should only receive the information reasonably necessary to perform the relevant service and should process it subject to appropriate confidentiality and security obligations.

International processing

Some website, email, cloud or analytics providers may process information using systems located outside South Africa. Where this occurs, we aim to use providers and arrangements that offer appropriate protection for personal information.

Security and Retention

Information security

We take reasonable technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no internet transmission, email message or electronic storage system can be guaranteed to be completely secure. You should therefore avoid sending unnecessary sensitive information through ordinary email or website forms.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required for operational, contractual, accounting, tax, legal or dispute resolution purposes.

When information is no longer reasonably required, we may delete, destroy or anonymise it, subject to applicable record-retention obligations.

Security incidents

If we become aware of a security compromise involving personal information, we will assess the incident and take appropriate action in accordance with applicable legal requirements.

Your Privacy Rights

Subject to applicable law and suitable proof of identity, you may have the right to:

• Ask whether we hold personal information about you.
• Request access to personal information we hold about you.
• Ask us to correct inaccurate, incomplete or outdated information.
• Request deletion or destruction where we are no longer authorised to retain the information.
• Object to certain processing of your personal information.
• Withdraw consent where processing relies on consent.
• Submit a complaint to the Information Regulator of South Africa.

Some requests may be limited where we are required or permitted to retain information for legal, contractual, accounting, security or legitimate business purposes.

To protect your information, we may need to verify your identity before responding to a privacy request.

Children’s Personal Information

Our website and printing services are intended primarily for businesses and adults. We do not knowingly seek to collect children’s personal information through the website without appropriate authorisation.

A parent or guardian who believes that a child has submitted personal information to us may contact us to request that it be reviewed or removed, subject to applicable legal obligations.

Links and Embedded Content

The website may contain links to or embedded content from external websites, including mapping, video or social media services.

External services operate under their own privacy policies and practices. No Smudge does not control how an independent third-party website processes information after you leave our website or interact with its embedded content.

Changes to This Policy

We may update this Privacy Policy when our services, technology, legal obligations or information-processing practices change.

The latest version will be published on this page and identified by the “Last updated” date near the top of the policy.